Tech Support

TAKE offers a wide array of technical support services for product engineering through a global delivery model, right from Level 1 to Level 3 support, over chat, phone and email. TAKE also provides onsite / offsite technical support services and has a well defined service Tech Support model for its 2 flagship products – PharmaReady and TAKE Supply Chain – supporting more than 350 customers worldwide.

Business Need

• The need for ISVs to manage business critical applications
• Legacy systems in production still require support and maintenance
• Application consolidation and ‘beyond warranty support’ required by some organizations and software
• 24 x 7 x 365 global support required to support products across geographies, spanning different time zones
• Support required to plan and implement frameworks for disaster recovery and business continuity that complement product implementations

How TAKE can help you

TAKE’s Tech Support services provide timely and functional solutions to ISVs and mid-market customers. The highlights include:

• Network operations center support
• Customer care, help desk and technical support
• An ‘Extended IT Team’ that integrates with clients needs and goals

Our Services

• Managed services which include hosting
• Co-location- certified, fully managed, privately owned data centers
• Network operations center with Tier 1, Tier 2 and Tier 3 support
• Qualified technical engineers with industry certifications
• Documentation, training and knowledge management

TAKE Benefits

• Cost optimization
• Modernization
• 24 X 7 support