It is a common practice for OEMs and ISVs to contract a third-party to perform specialized tech-support functions on their behalf to customers. Tech support services have now become essential part of enterprises to boosts productivity, trim down their operational expense, and improving customer relationships.
Why Sustenance Services?
- Legacy systems in production require support and maintenance
- Application consolidation and ‘beyond warranty support’ required for some software
- 24 x 7 x 365 global support required to support products across geographies, spanning different time zones
- Support required to plan and implement frameworks for disaster recovery and business continuity that complement product implementations
How Can TAKE Solutions Help?
With its heritage in delivering software product based solutions in the Supply chain and Life Sciences domains, TAKE specializes in providing tech-support services.
Some features of our tech-support services are:
- 24/7*365 tech support availability.
- Highly skilled and certified technicians.
- World-class facilities and IT infrastructure ensuring complete information security
- Reliable and cost efficient services
- Qualified technical engineers with industry certifications
- Managed services, including hosting
- BCo-location - certified, fully managed, privately owned data centers
- Network operations center with Tier 1, Tier 2 and Tier 3 support
- Documentation, training and knowledge management services
- Customer care and help-desk services